We aim to ensure a smooth and reliable shopping experience. If a purchase does not meet expectations, the following policy outlines the conditions under which returns and refunds are handled.
Return Timeframe
Returns may be requested within 14 days of the delivery date. Returned items must be in original condition and suitable for resale.
Return Requirements
To qualify for a return:
- Items must be unused, unaltered, and undamaged
- Original packaging and included accessories must be returned
- Items must not show signs of wear, washing, or improper handling
Returns that fail to meet these conditions may be declined.
Excluded Items
Returns and refunds are not available for:
- Items marked as final sale or clearance
- Customized or made-to-order products
- Items damaged due to customer misuse or neglect
Refund Policy
After the returned item is received and inspected, an approved refund will be processed to the original payment method.
- Refunds are completed within 7 business days after inspection
- Shipping costs are non-refundable unless the item is defective or incorrect
Damaged or Incorrect Orders
If an item is received damaged or different from what was ordered, it may qualify for a refund or replacement. Such issues must be reported within 7 days of delivery to be eligible.
Order Cancellation
Orders may be canceled prior to shipment only. Once an order has been dispatched, cancellation is no longer possible and the return policy will apply where eligible.